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Kellie Merriman Penick changed their profile picture 4 months ago
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APHA Member Services wrote a new post 4 months ago
Handling Client Complaints (Connect! with Anne)
Connect with Anne! March 2025 As much as we’d like to, we can’t make people happy all the time. Handling complaints will hopefully be a rare occurrence, but something you have to be prepared for. This session, led by veteran advocate Anne Llewellyn, offers practical ideas for how to handle it when clients are not happy with you. Learn not only what you can say to an unhappy client, but how you can coach yourself through it so it becomes a constructive learning experience for you. Find more Connect! with Anne calls. On-Demand Recording: 65 minuteshttps://vimeo.com/1064756032 Resources: Slides Handling Client Complaints Audio Discuss this topic: Check in with APHA Members Connect! Discussion For … Handling Client Complaints (Connect! with Anne)Read More »
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Stephanie Schulz, BCPA started the topic Recording is here for session #2! in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months ago
Hello everyone,
Here is the link to view the recording from our live session #2 that was held on Thursday 3/6/25.
We had some great discussions, I hope you find these sessions useful!
Have a great weekend!
Steph -
Stephanie Schulz, BCPA replied to the topic Live Session #2, tomorrow! Thursday 3/6/25 1pm EST in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months ago
Hi Ken,
So sorry that you couldn’t join us. I will be posting the recording in the discussion forum soon!
Thanks,
Steph -
Kenneth Sullivan-Bol replied to the topic Live Session #2, tomorrow! Thursday 3/6/25 1pm EST in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months ago
Hi Steph –
Sorry I was not able to attend the live session yesterday. I was in clinic all day and booked solid. Where can I find the recording of the session?
Best –
Ken
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Stephanie Schulz, BCPA started the topic Live Session #2, tomorrow! Thursday 3/6/25 1pm EST in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months, 1 week ago
Hello everyone!
I hope you are all doing well as we move into March!
I look forward to seeing everyone tomorrow over Zoom for our Live Session #2 🥳 We will be meeting at 12:00 CST/1:00 pm EST for about an hour. Feel free to come for part or all of the session.
You can find the Zoom link HERE! If you can’t make it to the meeting, we will miss…[Read more]
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Stephanie Schulz, BCPA replied to the topic Lesson 2 assignment results in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months, 1 week ago
Hi Robin!
You definitely have a lot going for you with your experience running a previous successful business, along with your vast personal experiences with multiple illnesses.
I am curious to hear how your ideal client may be similar or different from your previous business and if any of your previous relationships could lend to a quicker…[Read more]
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Stephanie Schulz, BCPA replied to the topic Lesson 2 assignment results in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months, 1 week ago
Amy, these are great strengths to have in our line of work! Empathy and handling challenging conversations will take you far with your clients and their family while networking and public speaking will suit you well to establish and grow a reputable business!
Gaining confidence with marketing will get easier as you have established your practice.…[Read more]
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Stephanie Schulz, BCPA replied to the topic Quiz in Courses and BCPA Exam in the forum APHA Academy 100 Days to Launch <br>(Winter/Spring 2025) 4 months, 1 week ago
Ah! I am so sorry for missing this.
The quiz that would count for CE would be at the end of a lesson. We had intended to structure those with CE to allow you to continue to the next lesson without completing it. Ethics for example is one that would have had a CE eligible quiz at the end.
Quizzes in the middle should be more like check point…[Read more]
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Io Dolka, MS, BCPA's profile was updated 4 months, 2 weeks ago
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Io Dolka, MS, BCPA's profile was updated 4 months, 2 weeks ago
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Io Dolka, MS, BCPA replied to the topic Saying goodbye to clients in the forum General Conversation 4 months, 2 weeks ago
I agree with Cheryl’s points about a few months lead time and other professionals to move to when the time is comes.
It also depends on the type of clients you have. If they are long-term, then 3-6 months is ideal. If they are short-term, emergency cases, then the longest time possible depending on how their case is affected.
You may also want…[Read more]
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Cheryl Kauffman, PT, BCPA replied to the topic Saying goodbye to clients in the forum General Conversation 4 months, 2 weeks ago
I’m in active practice. I imagine that when I choose to retire, that I will give my clients lots of notice (a few months) as well as help them find a new advocate. And of course, I’d begin the process by no longer taking on new clients. Sorry I don’t have more specific advice for you. Congrats on moving on to your next chapter!
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drdonna77 started the topic Saying goodbye to clients in the forum General Conversation 4 months, 2 weeks ago
Hello,
I am thinking about retirement and wondered:
1. When to inform my clients? How much lead time?
2. Is there a template letter for retirement?
Thanks for your thoughts,
DJS
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Kimberly Russell replied to the topic Help Needed! Complex Pediatric Patient Situation in the forum Confidential Case Discussion 4 months, 2 weeks ago
Hello everyone,
An Update:
Other advocates who have the necessary expertise to assist with this case have been found. Your quick responses are much appreciated!Thanks again!
– Kimberly -
Kimberly Russell replied to the topic Help Needed! Complex Pediatric Patient Situation in the forum Confidential Case Discussion 4 months, 2 weeks ago
Thank you Claire for the information and those who previously responded.
Kimberly
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Michael Yudelevich replied to the topic Seeking a Direct, Weight-Neutral PCP in MI in the forum General Conversation 4 months, 2 weeks ago
Hi Schandelle,
I’ve checked in with a former colleague of mine who is a licensed DO in Michigan.
They have reviewed the description you shared and are open to connecting for a complimentary discovery call to see if it would be an appropriate match.Please see physician details here:
https://www.precisionfunctionalmedicine.com/I’ve worked…[Read more]
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Claire Pickering replied to the topic Help Needed! Complex Pediatric Patient Situation in the forum Confidential Case Discussion 4 months, 2 weeks ago
Hello! I think you already were able to get some traction on finding another advocate for this case, but for future folks looking for help with a client that might be out of your scope of expertise, please don’t hesitate to reach out to our client-facing business or you can refer folks to us directly too:…[Read more]
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Schandelle Acosta, BCPA replied to the topic Seeking a Direct, Weight-Neutral PCP in MI in the forum General Conversation 4 months, 2 weeks ago
I’m familiar with her work and have already looked through some of the standard resources, but if it’s no trouble, I’d love to discuss this with her.
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Kimberly Russell started the topic Help Needed! Complex Pediatric Patient Situation in the forum Confidential Case Discussion 4 months, 2 weeks ago
Hello Everyone,
I just received today for a request for help from two parents describing the out-of-control behavior of a child of theirs. I am located in WA state. I am have a background in pediatrics as a nurse, but only for stable patients. This situation appears to be very complex and beyond my scope of practice and professional…[Read more] - Load More