APHA Expert and SIG Call-ins:
Schedule of Upcoming Calls

Teleconferences with Guest Experts or Special Interest Groups
on Topics of Interest to Patient Advocates and Care Professionals

 
Looking for call in / dial in details and numbers?  They will be emailed to registered participants, usually twice; once the day prior, and again a few hours before the call. We do not post them here, because PIN numbers may be changed. 

If you believe you should have received the call-in numbers, please check your spam folder first before contacting us.

 


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Computer and Online Mastery: Basic Tech Skills for Successful Advocacy

Monday, June 25

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Are you sure what a browser is? How about a URL? WHAT DOES IT MEAN IF YOU TYPE ALL IN CAPS? Do you know how to link to an article you want to forward to a colleague?

These, and similar questions, sometimes challenge and frustrate an otherwise highly skilled advocate. Not knowing the answers, the processes, or procedures can make a dent in your confidence, and the difference between success and failure of your new practice.

Some people picked up basic computer and internet skills long ago and use them as deftly today as they dial a phone. This Expert call is not for them!

It's for those of us who are confounded, frustrated, and have even developed bad attitudes when it comes to using the technology that’s at our fingertips; especially if embarrassment or confusion about what to ask might be standing in our way.

We’ll have three experts helping us remove the mystery from computer and internet mastery: Linda Adler, APHA’s Tools & Tech Advisor, Kathy Lee, founder and CEO of DoubleSpaces, and Trisha Torrey, APHA’s Director.

The key to this call is not to show you lots of tricks. Rather, we'll show you how to figure things out – to take you into the future with less stress and a new confidence level in the use of your computer and online resources.

For this call, unlike others, there is a “price” for admission: we ask you to answer the question "What’s the computer or online challenge that you think everyone but you knows how to do?" No matter how simple it is – don’t worry – we won’t identify you! But you’ll need to ask it so we can use our call time to its best advantage.

Then, the day of the call, you’ll need to be at your computer where we’ll walk you through the basics – and you'll be on your way to more confidence, and success.

Register for this call.


 


Emergency! Dealing With Calls from the ER

> Connect! with Anne! Reservations are limited.

Tuesday, July 17

12 noon eastern / 11 AM Central / 10 AM Mountain / 9 AM Pacific

Advocates who deal with medical-navigational advocacy issues have experienced this: a quiet Sunday afternoon, taking some downtime with family (or the night before Thanksgiving!) – and the phone rings. Your client has been taken to the ER and you’ve been summoned.

Do you go?

If so, how do you prepare? What do you take with you? What do you do when you get there? Who do you talk to and what do you say? What are your goals for your client?

Please Note:  Due to the nature of these calls, attendance is limited - first-come, first served!  Register early! Learn more about the Connect! with Anne sessions. (You'll need to be logged in to access the Connect with Anne page.)

Register for this Call


 


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Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs

Tuesday, July 24

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

They are aging, and want to stay active, but experiencing changes in their health. Somewhere in the journey from mid-life to late life, they realize they are not sure who they can lean on for help. They are Solos—older adults who function without the support traditionally provided by family. (Sometimes referred to as “elder orphans.”) Some have no children; some cannot or choose not to rely on family; many have friends who are in the same situations. They have questions about their health, resources, treatment options, and end-of-life planning. And, they want to know what will happen if they cannot make decisions for themselves. Who will help them navigate these choppy waters?

Solos are a wonderful target audience for advocates who enjoy working with older adults, or who focus on eldercare in their practices. In particular, those who are not yet frail and incapacitated are an important, but often overlooked group. Such solos need services and support that may be quite different from those who have caregivers. As Baby Boomers continue to age, the number of Solos will only increase. Join in this conversation to learn about solos and the emerging opportunities for advocates to serve them.

Linda J. Camp from Turning Point Consulting will join APHA member Nancy Ruffner, NavigateNC to discuss this opportunity for advocates; learning to serve the needs of Solos. In recent years, Linda has developed a body of research which offers some interesting and useful parameters for advocates to understand. She and Nancy have worked together as Nancy has focused some of her advocacy practice to serve the needs of this wonderful group of older people.

Registration for this call will begin in mid-June.


 


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“Pallia-what?” What Every Patient Advocate Needs to Know About Palliative Care

Wednesday, September 12

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Cancer, heart disease, COPD, Parkinson’s disease, kidney failure, ALS … you’re contacted by a caregiver who is distraught over a loved one’s diagnosis and doesn’t know where to turn. There is too much information – or not enough – and it’s confusing.

As an advocate, you may have heard of palliative care. You may know that it’s a growing specialty focused on supporting quality of life and managing pain and symptoms. You might even know that palliative care helps seriously ill people live better – and sometimes even longer! But you may not know enough about it to be able to explain it to your clients. (Don’t worry, you are not alone!)

After this call, you’ll be able to clearly distinguish between palliative care and hospice, define the “two pillars” of palliative care, articulate the concept of “total pain” and how palliative care relieves it, recognize common trajectories of illness and when palliative care is appropriate, describe the different settings and models of palliative care, and advise clients about when it might be helpful and how to ask for it.

Jennifer Moore Ballentine, MA, Executive Director of the California State University Institute of Palliative Care, will be our guest for this call. She’ll help us better understand what resources are available to patient-clients, how and who you can reach to help guide them, and why palliative care is such a fast-growing specialty area in medicine.

And -- a bonus for those callers who have interest in taking courses in palliative care, perhaps to earn CEUs for certification! Jennifer will provide us with information about the courses offered by the Institute. Completion of those courses may help you feature palliative care assistance as an area of expertise in your practice.

Registration for this call will begin in mid-August.


 


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GNA – and You! How "GNA" - Greater National Advocates Will Grow Our Profession

Monday, October 29

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

 You’ve heard the rumblings… GNA, Greater National Advocates, is breaking onto the professional advocacy scene. You may have even been invited to participate, but just don’t understand what it’s all about.
So – we’ll tell you!

Brad Schwartz, the founder of GNA will be our guest for this call. He’ll answer questions like: What is Greater National Advocates? Why was it established? What are its goals and how do they affect you and your practice? Is GNA going to replace APHA or NAHAC? (No! And we’ll tell you why.) Why should you get involved? Do you have to join? Or CAN you?

Join this call if your interest is in promoting the concept of advocacy to help patients better understand how they benefit – and how you can benefit from participation with GNA.

You’re invited to submit questions up to three days prior to the call.

And -- a bonus for those callers who have interest in taking courses in palliative care, perhaps to earn CEUs for certification! Jennifer will provide us with information about the courses offered by the Institute. Completion of those courses may help you feature palliative care assistance as an area of expertise in your practice.

Registration for this call will begin in mid-September.