Upcoming APHA Expert Calls and Webinars

Events with Guest Experts or Special Interest Groups
on Topics of Interest to Patient Advocates and Care Professionals

 
Looking for call in / dial in / login details and numbers?  They will be emailed to registered participants, usually twice; once the day prior, and again a few hours prior to the event. We do not post them here, because the details may be changed. 

If you believe you should have received the event reminder, please check your spam folder first before contacting us.

 

Hoping to register for a Connect! with Anne call?  Be sure to use the correct registration form as found attached to the description of the call. If you use the wrong form, you will not be registered.

 

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Patient Advocate Certification: Ask the PACB

Tuesday, June 11, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

With 488 BCPAs (Board Certified Patient Advocates) now helping patients and caregivers, it’s time for an update from the Patient Advocate Certification Board (PACB.)

Join us for this call to learn what’s new and what’s on the horizon. We’ll answer questions like

  • How can BCPAs earn their CEs to maintain their certification?
  • What organizations now recognize certification from the PACB? (are there hospitals or non-profits accepting BCPA certification to fulfil an employment requirement?)
  • Will there be changes to the requirements for becoming certified by the PACB? If so, what kinds of changes?
  • Will there be changes to the certification exam in the future? If so, what kinds of changes?
  • How can I participate in PACBoard activities?
  • What other changes might we see in the future?
  • How can I stay updated on PACBoard decisions?

This call will be open to the general public, and we are limited to the first 100 people, so register early!

We're sorry. Registration for this call is now closed.


 

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Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money

Wednesday, July 24, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Your client has been diagnosed, and treatment has been prescribed in the form of a very expensive prescription drug (not uncommon these days). A little research shows that there’s no generic equivalent and that all the possible opportunities for saving money on the cost of the drug are found online.

But how safe is that pharmacy you found online? Can those very low prices be real? Can you trust a pharmacy you find online will deliver the right drug, in the right dose? And what if it’s located in another country – what is the legality of ordering from abroad? Will your insurance cover a drug you buy online? Do you really a need a prescription?

Our guest expert for this APHA Call-in will be Lucia Mueller from PharmacyChecker. PharmacyChecker has been helping consumers purchase their drugs safely online, in the US, Canada, and other countries around the world, since 2002. They are experts in access to affordable medication online and at your clients' local pharmacy.

Registration for this call will begin in late June.


 

Open Mic!

Connect with Anne

Tuesday, July 30, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

If you’ve ever participated in a Connect with Anne call, you know Anne Llewellyn is a wealth of knowledge on all client service topics. We know you have questions that haven’t been covered previously, so this Open Mike call will be your opportunity to ask questions of Anne and discuss the answers during the call.

When you register, you’ll have an opportunity to submit up to 3 questions (as long as you register one week prior to the call.) Anne will field as many of your submitted questions as time allows.

It’s that simple! What do you want to know?

Learn more about Connect! with Anne calls.

Registration for this call will begin in early September.

 


When Family Members Won't Listen

Connect with Anne

Thursday, September 26, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

Eighty-two year old mom has been diagnosed with breast cancer and has decided to refuse treatment. She would prefer to spend the rest of her life enjoying her grandchildren instead of suffering through chemo. Ninety-one year old Sam has kidney disease and has decided against continuing dialysis. He hates being tied to those machines. He would rather die.

Enter family – and their very different ideas. They begin laying guilt trips! “Mom! Please, PLEASE do chemo! Little Johnny wants his grandmother around when he gets to high school! We all LOVE you so much!” Similar refrains come from Sam’s wife of 60 years. “How will I live without you? I can’t cope by myself!” she exclaims – exasperated and crushed.

We understand, as advocates and professionals, that those pleadings come from grief – and a bit of selfishness. Life-ending decisions should be made by patients, not their loved ones. Yet the loved ones, in their grief and upset, will wear down patients, upsetting them, until their minds are changed.

There are many scenarios when the decisions should be left to the patient’s wishes, and their wishes alone, yet loved ones interfere. Often those loved ones don’t realize what an unfair burden they are placing on the patient.

Anne will tackle this important topic on this call. She’ll discuss various scenarios and the group will work out the best responses. You’ll examine questions such as: As the patient’s advocate, what is your role in this scenario? How can you help your clients make the right decisions for themselves while helping the family understand their secondary role to the decision-making?

Learn more about Connect! with Anne calls.

Registration for this call will begin in early September.


 

Dealing with Your Own Grief: The Death and Loss of a Client

Connect with Anne

Tuesday, October 15, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

It’s inevitable for any advocate or care manager who works with clients who are elderly, or those who have a terminal illness. These are often clients with whom we have long-lasting relationships of months or years. We support them, assisting them through the most difficult times of their lives. We get attached. We care! And then, they die.

No one is surprised when the lost patient’s family and friends grieve. Yet, we may find ourselves grieving – and even we may be surprised at that reaction. Further, we may be at a loss as to what to do, or how to cope with that grief.

Over the years Anne, during her nursing and case management careers, has lost many patients she had come to care about. She has studied, learned, and developed mechanisms for grieving a patient who has become a friend.

During this call she’ll discuss her experiences and invite you to share yours, too. Together you’ll develop a bank of resources and approaches to helping all advocates work through the grief of losing a client.

Registration for this call will begin in late September.


 

Open Mic!

Connect with Anne

Tuesday, November 12, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

If you’ve ever participated in a Connect with Anne call, you know Anne Llewellyn is a wealth of knowledge on all client service topics. We know you have questions that haven’t been covered previously, so this Open Mike call will be your opportunity to ask questions of Anne and discuss the answers during the call.

When you register, you’ll have an opportunity to submit up to 3 questions (as long as you register one week prior to the call.) Anne will field as many of your submitted questions as time allows.

It’s that simple! What do you want to know?

Learn more about Connect! with Anne calls.

Registration for this call will begin in late October.