Upcoming APHA Expert Calls and Webinars

Events with Guest Experts or Special Interest Groups
on Topics of Interest to Patient Advocates and Care Professionals

 
Looking for call in / dial in / login details and numbers?  They will be emailed to registered participants, usually twice; once the day prior, and again a few hours prior to the event. We do not post them here, because the details may be changed. 

If you believe you should have received the event reminder, please check your spam folder first before contacting us.

 

Hoping to register for a Connect! with Anne call?  Be sure to use the correct registration form as found attached to the description of the call. If you use the wrong form, you will not be registered.

 


Expanding Your Practice and Services with Video Delivery (Webinar)

Wednesday, January 16, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Hospitals do it. Doctors do it. Even lawyers and accountants do it…

What’s “it”? They connect with their clients or patients by video to strengthen their relationships, and expand their services.

Advocates can do it too!

There are so many benefits to using video to deliver your services, ranging from saving time, to saving travel time, to expanding your geography, from getting a better sense of the trustworthiness of a not-yet-contracted patient, to checking in on a hospitalized patient. Using video is inexpensive, easy, and readily available to you, to your clients, their caregivers, and to potential clients.

We’ll discuss those benefits so you’ll better understand them, then we’ll discuss the possible tools to use to make it easy. We’ll look at the HIPAA ramifications, approaches for helping clients use video with us, and the documentation that needs to go along with the use of video.

You’ll wonder why you didn’t try it sooner!

Note: as a part of the APHA commitment to video, this will be an Expert Webinar (not a phone call-in.) You’ll be invited to participate from your computer or mobile device. Our guest experts will be Cindi Gatton, an APHA mentor who uses video in her service delivery, and Linda Adler, also an APHA mentor who uses video for service delivery, and is our APHA Tech and Tools Advisor, too.

Register today to join us for this practice expanding webinar.

Register for this webinar.


 

Connect! with Anne

Overcoming Objections

Wednesday, January 23, 2019
(This call was postponed from November.)

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

  • I can’t afford an advocate – you’re too expensive!
  • If my insurance doesn’t cover your expenses, I’m not interested.
  • I got an advocate for free at the hospital, so why should I pay you?

Once people understand what you do for a living, and they realize they’ll be required to pay you, they may come up with all kinds of objections. They already feel like their healthcare is too expensive – why should they be required to cover still another expense?

These, and other objections are regular fare for long-time advocates. Spend some time with Anne discussing how and what to say to those who might make great clients if you can just get them past their reasons for not hiring you.

Meet Anne, and learn more about Connect! with Anne calls.

Registration for this call will begin in early January.


 


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PracticeUP!  Introducing Online Courses for Advocates and Care Managers

Wednesday, February 20, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Starting and growing a successful advocacy or care management practice requires so much knowledge, and so many resources. Business skills, advocacy background, resources... While APHA provides support for so much of what we need to know, that doesn't mean it's easy to learn it all.

Examples:

  • APHA might give you an overview of public speaking - why it's important, and the major steps to making it happen. But how can you learn how to master those steps?
  • APHA might suggest you develop a newsletter for potential clients, but just how are you supposed to develop it, and where do you get the content and email addresses you need?
  • APHA might explain about why contracts are necessary, but how do you actually talk to a client about a contract, and convince them to sign it?

Enter PracticeUPOnline.com - a new website, launching in early 2019, that will provide you with online learning: courses you can take online, that will teach you step by step how to accomplish those necessary tasks, and how to develop those necessary skills for building the advocacy practice you have planned for. We'll talk about the courses being developed, the teachers who will be involved, and the marvelous cost benefits for APHA members (many courses will be free!)

Trisha Torrey, founder and director of APHA, and the developer of PracticeUP! will be our guest.

Registration for this call will begin in late January.


 


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Advance Directives Aren’t Enough: Helping Your Clients Die in Peace

Tuesday, March 19, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Advocates who work with patients reaching the end of their lives may come to realize that, in many instances, advance directives just seem so… inadequate. While directives may spell out what should happen if a medical crisis occurs, or who should inherit Gramma’s crystal, they may not prevent people from ending up dying in situations that many say they would prefer not to experience.

Is it possible, as advocates, to help our clients set the stage for a peaceful death? The answer is “yes,” by coupling advocacy skills with a deepened understanding of the factors leading to the types of demises that people hope directives will prevent. The factors are generations-old and still prevalent. They are predictable and sequential—and we can learn a lot about them.

Bart Windrum, end-of-life reform advocate, and author of two books on dying including his most recently published, The Promised Landing: A Gateway to Peaceful Dying, will be our guest expert for this call. Bart will help us understand why we over-rely on advance directives. He will explain a set of related obstacles to peaceful dying and how we can mitigate their detrimental effects.

For you, as an advocate, this conversation will provide a solid basis for conversations with – and appreciation from – your clients and their family members. Don’t be surprised if you begin to consider your own path to a peaceful death affected, too.

Registration for this call will begin in mid-February.


 


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Helping Your Clients Become Rx Savvy

Monday, April 29, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

In the old days, it was simple. The doctor wrote a prescription. You took it to the pharmacy. It was filled, and handed over to you. You took it home and followed the directions. It probably didn’t cost you a cent as you left the pharmacy.

Today it’s rarely that simple! That prescription may or may not be the best choice for you, so before you even fill it or begin to take it, an entire analysis must be done. Is it the right drug? Is it the right class of drugs? Is it too new? Or even affordable? Are there better choices, including less expensive choices that will suffice? Does insurance make them more affordable? Or possibly less affordable?

Enter Needy Meds, the premier non-profit organization that helps make the right prescription drugs more affordable – and so much more. Our guest expert, Rich Sagall, MD, founded NeedyMeds more than 20 years ago to provide one centralized location for folks who wanted to learn more, and find more affordable, prescription options.

APHA members – indeed all advocates – need to be educating their clients about NeedyMeds’ services. From discounted pricing, to prescription drug information, to objective resources for diagnosis – drug information – NeedyMeds is a trusted, and robust resource.

Join us for this informative call with Dr. Sagall to learn more about NeedyMeds.

Registration for this call will begin in early April.


 


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Growing Your Practice: Scaling with Intent

Tuesday, May 21, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

When you look to the future of your advocacy practice, what do you see?

Will you continue working by yourself, or with a partner, helping patients as they need you, one at a time? Not being able to plan the work flow nor the growth of clients? This sort of practice is just right for someone who likes the simpler, personal, one-on-one approach to advocacy, who wants to focus on the advocacy work itself, and who probably intends one day to simply fade out of practice upon retirement.

Others among us picture something much bigger. We picture management and collaboration among many advocates, providing many different services, having greater resources, building a larger business, perhaps with an expanded geography, and many different methods for delivering our services. This sort of growth is called “scaling” a business; making it much bigger than when it started, and turning it into an asset which, as a unit, can be sold when it’s time to move on to something else (like retirement.)

Bruce Spector, our Expert Guest for this call-in has been there, has done that, and today is the Chairman and Founder CEO of Pinnacle Care, probably the most successful large-scale advocacy practice in the world. Bruce is a firm believer in the “rising tide” and will share with us his experience in growing his company, some ideas of what worked, what didn’t, and his suggestions for scaling an advocacy practice for 2019 and beyond.

Join us to learn how you, too, might plan to scale your practice if such an approach sounds like the future you’d like to see.

Registration for this call will begin in early May.


 


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Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money

Wednesday, July 24, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Your client has been diagnosed, and treatment has been prescribed in the form of a very expensive prescription drug (not uncommon these days). A little research shows that there’s no generic equivalent and that all the possible opportunities for saving money on the cost of the drug are found online.

But how safe is that pharmacy you found online? Can those very low prices be real? Can you trust a pharmacy you find online will deliver the right drug, in the right dose? And what if it’s located in another country – what is the legality of ordering from abroad? Will your insurance cover a drug you buy online? Do you really a need a prescription?

Our guest expert for this APHA Call-in will be Lucia Mueller from PharmacyChecker. PharmacyChecker has been helping consumers purchase their drugs safely online, in the US, Canada, and other countries around the world, since 2002. They are experts in access to affordable medication online and at your clients' local pharmacy.

Registration for this call will begin in late June.