Upcoming APHA Expert Calls and Webinars

Events with Guest Experts or Special Interest Groups
on Topics of Interest to Patient Advocates and Care Professionals

 
Looking for call in / dial in / login details and numbers?  They will be emailed to registered participants, usually twice; once the day prior, and again a few hours prior to the event. We do not post them here, because the details may be changed. 

If you believe you should have received the event reminder, please check your spam folder first before contacting us.

 

Hoping to register for a Connect! with Anne call?  Be sure to use the correct registration form as found attached to the description of the call. If you use the wrong form, you will not be registered.

 

Making Referrals: When and How to Refer Your Client Elsewhere

Connect with Anne

Thursday, April 18, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

Independent, professional advocates, as a group, offer dozens of services to clients. It would be impossible for every advocate to offer every service, especially since services require varied education, experience, and skillsets ranging from clinical knowledge to insurance and medical billing.

As a result, advocates are ethically required to avoid working outside their abilities, and are advised to refer to other professionals with complementary knowledge and abilities when the need arises.

Of course, that is often easier said than done.

So how do you know when to make a referral? Under what circumstances might you refer within your own network of professionals – vs – referring to a stranger?

Then – if you hope to keep the client within your own practice, and just need to bring in short term assistance from someone with complementary skills, how do you make that happen? How do you find the right referral resource for your client?

There are important considerations for making win-win-win referrals. Anne will help you sort them out so you can develop an approach that works for your client, you, and your practice.

Learn more about Connect! with Anne calls.



 

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Helping Your Clients Become Rx Savvy

Monday, April 29, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

In the old days, it was simple. The doctor wrote a prescription. You took it to the pharmacy. It was filled, and handed over to you. You took it home and followed the directions. It probably didn’t cost you a cent as you left the pharmacy.

Today it’s rarely that simple! That prescription may or may not be the best choice for you, so before you even fill it or begin to take it, an entire analysis must be done. Is it the right drug? Is it the right class of drugs? Is it too new? Or even affordable? Are there better choices, including less expensive choices that will suffice? Does insurance make them more affordable? Or possibly less affordable?

Enter Needy Meds, the premier non-profit organization that helps make the right prescription drugs more affordable – and so much more. Our guest expert, Rich Sagall, MD, founded NeedyMeds more than 20 years ago to provide one centralized location for folks who wanted to learn more, and find more affordable, prescription options.

APHA members – indeed all advocates – need to be educating their clients about NeedyMeds’ services. From discounted pricing, to prescription drug information, to objective resources for diagnosis – drug information – NeedyMeds is a trusted, and robust resource.

Join us for this informative call with Dr. Sagall to learn more about NeedyMeds.


 

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Growing Your Practice: Scaling with Intent

Tuesday, May 21, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

When you look to the future of your advocacy practice, what do you see?

Will you continue working by yourself, or with a partner, helping patients as they need you, one at a time? Not being able to plan the work flow nor the growth of clients? This sort of practice is just right for someone who likes the simpler, personal, one-on-one approach to advocacy, who wants to focus on the advocacy work itself, and who probably intends one day to simply fade out of practice upon retirement.

Others among us picture something much bigger. We picture management and collaboration among many advocates, providing many different services, having greater resources, building a larger business, perhaps with an expanded geography, and many different methods for delivering our services. This sort of growth is called “scaling” a business; making it much bigger than when it started, and turning it into an asset which, as a unit, can be sold when it’s time to move on to something else (like retirement.)

Bruce Spector, our Expert Guest for this call-in has been there, has done that, and today is the Chairman and Founder CEO of Pinnacle Care, probably the most successful large-scale advocacy practice in the world. Bruce is a firm believer in the “rising tide” and will share with us his experience in growing his company, some ideas of what worked, what didn’t, and his suggestions for scaling an advocacy practice for 2019 and beyond.

Join us to learn how you, too, might plan to scale your practice if such an approach sounds like the future you’d like to see.

Registration for this call will begin in early May.


 

How Can I Be a Nurse and a Non-Medical Advocate, Too?

Connect with Anne

Thursday, May 23, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

Health and patient advocacy and care management are natural follow up careers for nurses. Clients love hiring nurses to be their advocates – for good reason! Their clinical knowledge and experience within the healthcare system provide an insider knowledge base that can help clients sort out their options to get what they need from the system.

But this can also create a conundrum – because, over time, nursing training, knowledge, answers, and reactions become part of a nurse’s DNA; an important part of a nurse’s identity. Yet, independent, professional advocacy is not a nursing or medical pursuit.

In fact, it is specifically NOT medical, as emphasized by advocates’ Professional Standards and Ethics.

So how can a nurse-turned-advocate balance his or her most excellent training and knowledge base with the requirement NOT to nurse? How can that extensive know-how be used to the client’s benefit, but not actually be medical?

How can a nurse be an advocate, too?

Anne will work with callers to tackle this question. Anne has successfully balanced her nursing background and training with case management and advocacy for decades – and she can help you do the same.

Learn more about Connect! with Anne calls.

Registration for this call will begin in early May.


 

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Patient Advocate Certification: Ask the PACB

Tuesday, June 11, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

With more than 335 BCPAs (Board Certified Patient Advocates) now helping patients and caregivers, it’s time for an update from the Patient Advocate Certification Board (PACB.)

Join us for this call to learn what’s new and what’s on the horizon. We’ll answer questions like

  • How can BCPAs earn their CEs to maintain their certification?
  • What organizations now recognize certification from the PACB? (are there hospitals or non-profits accepting BCPA certification to fulfil an employment requirement?)
  • Will there be changes to the requirements for becoming certified by the PACB? If so, what kinds of changes?
  • Will there be changes to the certification exam in the future? If so, what kinds of changes?
  • How can I participate in PACBoard activities?
  • What other changes might we see in the future?
  • How can I stay updated on PACBoard decisions?

This call will be open to the general public, and we are limited to the first 100 people, so register early!

Registration for this call will begin in mid-May. 


 

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Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money

Wednesday, July 24, 2019

7 PM eastern / 6 PM central / 5 PM mountain / 4 PM pacific

Your client has been diagnosed, and treatment has been prescribed in the form of a very expensive prescription drug (not uncommon these days). A little research shows that there’s no generic equivalent and that all the possible opportunities for saving money on the cost of the drug are found online.

But how safe is that pharmacy you found online? Can those very low prices be real? Can you trust a pharmacy you find online will deliver the right drug, in the right dose? And what if it’s located in another country – what is the legality of ordering from abroad? Will your insurance cover a drug you buy online? Do you really a need a prescription?

Our guest expert for this APHA Call-in will be Lucia Mueller from PharmacyChecker. PharmacyChecker has been helping consumers purchase their drugs safely online, in the US, Canada, and other countries around the world, since 2002. They are experts in access to affordable medication online and at your clients' local pharmacy.

Registration for this call will begin in late June.


 

Open Mic!

Connect with Anne

Tuesday, July 30, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

If you’ve ever participated in a Connect with Anne call, you know Anne Llewellyn is a wealth of knowledge on all client service topics. We know you have questions that haven’t been covered previously, so this Open Mike call will be your opportunity to ask questions of Anne and discuss the answers during the call.

When you register, you’ll have an opportunity to submit up to 3 questions (as long as you register one week prior to the call.) Anne will field as many of your submitted questions as time allows.

It’s that simple! What do you want to know?

Learn more about Connect! with Anne calls.

Registration for this call will begin in early September.

 


When Family Members Won't Listen

Connect with Anne

Thursday, September 26, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

Eighty-two year old mom has been diagnosed with breast cancer and has decided to refuse treatment. She would prefer to spend the rest of her life enjoying her grandchildren instead of suffering through chemo. Ninety-one year old Sam has kidney disease and has decided against continuing dialysis. He hates being tied to those machines. He would rather die.

Enter family – and their very different ideas. They begin laying guilt trips! “Mom! Please, PLEASE do chemo! Little Johnny wants his grandmother around when he gets to high school! We all LOVE you so much!” Similar refrains come from Sam’s wife of 60 years. “How will I live without you? I can’t cope by myself!” she exclaims – exasperated and crushed.

We understand, as advocates and professionals, that those pleadings come from grief – and a bit of selfishness. Life-ending decisions should be made by patients, not their loved ones. Yet the loved ones, in their grief and upset, will wear down patients, upsetting them, until their minds are changed.

There are many scenarios when the decisions should be left to the patient’s wishes, and their wishes alone, yet loved ones interfere. Often those loved ones don’t realize what an unfair burden they are placing on the patient.

Anne will tackle this important topic on this call. She’ll discuss various scenarios and the group will work out the best responses. You’ll examine questions such as: As the patient’s advocate, what is your role in this scenario? How can you help your clients make the right decisions for themselves while helping the family understand their secondary role to the decision-making?

Learn more about Connect! with Anne calls.

Registration for this call will begin in early September.


 

Dealing with Your Own Grief: The Death and Loss of a Client

Connect with Anne

Tuesday, October 15, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

It’s inevitable for any advocate or care manager who works with clients who are elderly, or those who have a terminal illness. These are often clients with whom we have long-lasting relationships of months or years. We support them, assisting them through the most difficult times of their lives. We get attached. We care! And then, they die.

No one is surprised when the lost patient’s family and friends grieve. Yet, we may find ourselves grieving – and even we may be surprised at that reaction. Further, we may be at a loss as to what to do, or how to cope with that grief.

Over the years Anne, during her nursing and case management careers, has lost many patients she had come to care about. She has studied, learned, and developed mechanisms for grieving a patient who has become a friend.

During this call she’ll discuss her experiences and invite you to share yours, too. Together you’ll develop a bank of resources and approaches to helping all advocates work through the grief of losing a client.

Registration for this call will begin in late September.


 

Open Mic!

Connect with Anne

Tuesday, November 12, 2019

12 noon eastern / 11 AM central / 10 AM mountain / 9 AM pacific

If you’ve ever participated in a Connect with Anne call, you know Anne Llewellyn is a wealth of knowledge on all client service topics. We know you have questions that haven’t been covered previously, so this Open Mike call will be your opportunity to ask questions of Anne and discuss the answers during the call.

When you register, you’ll have an opportunity to submit up to 3 questions (as long as you register one week prior to the call.) Anne will field as many of your submitted questions as time allows.

It’s that simple! What do you want to know?

Learn more about Connect! with Anne calls.

Registration for this call will begin in late October.