APHA Expert Call-ins and Webinars

Master List of Completed Podcasts and Videos

  • This list includes past calls and webinars.
  • Find links to podcasts, videos, follow-up links, resources and more information.
  • Choose by main topics, or do a search (search boxes at top and bottom of page.)
  • In most cases, calls are listed with the most recent at the top of each category.

Earn CEs (for BCPA) for some titles. Look for this notation:
CEs offered through APHA are free to members only unless otherwise noted. Here is a master list of all the CEs offered by APHA.

Find upcoming calls and webinars, listed here.

Don’t see what you’re looking for? Make a request.

General Business & Business Best Practices

Client Services - Care

(Medical Navigation)

Care Coordination – the Description, the Noun, and the Verb
> Connect! with Anne Call
October 2021

Working with Clients with Mental Health Support Needs
> Connect! with Anne Call
July 2021

When Your Client Needs a Second Opinion
> Connect! with Anne Call
February 2021

Improving Competencies in End of Life Discussions
> Connect! with Anne Call
July 2020

When Family Members Won’t Listen
> Connect! with Anne Call
September 2019

Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019

Working with Dysfunctional Families
> Connect! with Anne Call
November 2018

Building Effective Relationships with the Healthcare Team
> Connect! with Anne Call
September 2018

Emergency! Dealing With Calls from the ER
> Connect! with Anne Call
July 2018

Dealing with Unusual Client Requests
> Connect! with Anne Call
May 2018

Balancing Long Distance Advocacy Relationships
> Connect! with Anne Call
March 2018

How to Deal with Resistant Providers
> Connect! with Anne Call
January 2017

How to Deal with a Client’s Difficult Family Members
> Connect! with Anne Call
October 2016

How to Introduce Yourself to a Client’s Provider
> Connect! with Anne Call
September 2016

How Shared Decision Making Can Boost Your Advocacy Practice
Part I and Part II
February 2013 and September 2012

Client Services - Cost

(Financial – Insurance, Billing, Claims)

Understanding Prior Authorization
> Connect! with Anne Call
April 2021

Second Out of Network Campfire (Dealing with Out of Network medical bills)
October 2017

Client Services – Financial
(Dealing with Out of Network medical bills)
Most of these calls take place through the Medical Billing and Claims Special Interest Group (SIG). All podcast links are housed on the SIG Resource page

Education & Certification

Insurance: For Your Practice


(PR, Public Speaking, and Other Promotion for Your Practice)


phone-shortMoney & Pricing



phone-shortNetworking & Communications



phone-shortMiscellaneous Topics


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