APHA Expert Call-ins and Webinars
Master List of Completed Podcasts and Videos
- This list includes past calls and webinars.
- Find links to podcasts, videos, follow-up links, resources and more information.
- Choose by main topics, or do a search (search boxes at top and bottom of page.)
- In most cases, calls are listed with the most recent at the top of each category.
Earn CEs (for BCPA) for some titles. Look for this notation: 
CEs offered through APHA are free to members only unless otherwise noted. Here is a master list of all the CEs offered by APHA.
Find upcoming calls and webinars, listed here.
Don’t see what you’re looking for? Make a request.
- General Business & Business Best Practices
- Education & Certification
- Insurance: for Your Practice
- Legal Matters & Concepts
- Marketing & Promotion
- Money & Pricing
- Networking & Communications
- Miscellaneous Topics
- Client Services – Care – (Medical System Navigation)
- Client Services – Cost – Financial (Insurance, Billing, Claims)
- Find Connect! with Anne calls included in their respective category areas
General Business & Business Best Practices
Understanding Prior Authorization
> Connect! with Anne Call
April 2021
Conquering Medical Records
November 2020
Selling Your Advocacy Practice: Considerations and Planning
September 2019
How Can I Be a Nurse and a Non-Medical Advocate, Too?
> Connect! with Anne Call
May 2019
Making Referrals: When and How to Refer Your Client Elsewhere
> Connect! with Anne Call
April 2019
Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019
Overcoming Objections
> Connect! with Anne Call
January 2019
Ask APHA! Client Acquisition
March 2018
Dealing with Problem Clients
March 2017
Using Tools and Technology to Improve Your Advocacy Practice
September 2015
Ask APHA – 2013!
November 2013
Getting Started with Your Advocacy Practice
March 2013
Working with Geriatric Care Managers
January 2012
Working with Subcontractors
May 2011
Client Services - Care
(Medical Navigation)
New! Building Relationships with Members of the Healthcare Team
November 2022
New! Finding Resources to Meet the Patients’ Needs when Everyone Says NO!
September 2022
Prepare to Help COVID “Long-Haul” Patients
March 2022
Care Coordination – the Description, the Noun, and the Verb
> Connect! with Anne Call
October 2021
Working with Clients with Mental Health Support Needs
> Connect! with Anne Call
July 2021
When Your Client Needs a Second Opinion
> Connect! with Anne Call
February 2021
Conquering Medical Records
November 2020
Improving Competencies in End of Life Discussions
> Connect! with Anne Call
July 2020
Making Wellness Services Part of Your Advocacy Offerings
> Connect! with Anne Call
May 2020
When Family Members Won’t Listen
> Connect! with Anne Call
September 2019
When Your Client Needs to Be Somewhere Else
September 2019
Helping Your Clients Become Rx Savvy
April 2019
Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019
Working with Dysfunctional Families
> Connect! with Anne Call
November 2018
Building Effective Relationships with the Healthcare Team
> Connect! with Anne Call
September 2018
Emergency! Dealing With Calls from the ER
> Connect! with Anne Call
July 2018
Advocate as Referee: When Your Client Agrees to Treatment but Refuses to Follow Through
> Connect! with Anne Call
June 2018
Dealing with Unusual Client Requests
> Connect! with Anne Call
May 2018
Chronic Pain, Opioids, and Your Clients
April 2018
Helping Clients Choose the Right Treatment For Them (Shared Decision Making)
> Connect! with Anne Call
April 2018
Balancing Long Distance Advocacy Relationships
> Connect! with Anne Call
March 2018
Dealing with Problem Clients
March 2017
How to Deal with Resistant Providers
> Connect! with Anne Call
January 2017
How to Deal with a Client’s Difficult Family Members
> Connect! with Anne Call
October 2016
How to Introduce Yourself to a Client’s Provider
> Connect! with Anne Call
September 2016
Advance Directives as an Advocacy Service
January 2015
Mediation as a Health Advocacy Service
October 2014
How Shared Decision Making Can Boost Your Advocacy Practice
Part I and Part II
February 2013 and September 2012
Client Services - Cost
(Financial – Insurance, Billing, Claims)
Prepare to Help COVID “Long-Haul” Patients
March 2022
Understanding Prior Authorization
> Connect! with Anne Call
April 2021
Tackling Your Clients’ Surprise or Balance Medical Bills
February 2021
Helping Your Clients Become Rx Savvy
April 2019
Second Out of Network Campfire (Dealing with Out of Network medical bills)
October 2017
Client
Services – Financial
(Dealing with Out of Network medical bills)
Most of these calls take place through the Medical Billing and Claims
Special Interest Group (SIG). All podcast links are housed on the
SIG
Resource page
Education & Certification
Insurance: For Your Practice
Legal Matters & Concepts
Marketing
(PR, Public Speaking, and Other Promotion for Your Practice)
