Problems with AOL and Verizon Email Addresses: How to Make Sure APHA Email is Delivered to You


(If you do NOT use AOL or Verizon, link here for general instructions.)

AOL and Verizon Users - Please Note:  We no longer support AOL or Verizon email problems including non-delivery of email. 

AOL has a reputation for arbitrarily bouncing email back to the sender whether or not it is spam. Further, now that Verizon has purchased AOL, Verizon is using AOL's email system, so these problems apply to Verizon email addresses, too.

Like thousands of other businesses, both AdvoConnection and APHA run into occasional problems delivering email to AOL addresses.

If you use AOL or Verizon email, and you don't receive your APHA Agenda newsletter (or any other time you suspect you have not received your APHA email), contact us and we'll resend.  But if your email bounces back to us, we will not follow up.

For that reason, we ask you to either provide us with a different email address, or to follow these steps to "white list" us - which may (or may not) improve the chance that APHA email will make it through AOL's (Verizon's) filters.

  1. Log in to your AOL or Verizon account.
  2. From the main email page, find MAIL OPTIONS at the top, click on it, and choose ADDRESS BOOK from the options.
  3. From the Address Book page, choose ADD at the bottom.
  4. Add this information in the spaces shown below:

    First Name:  APHA
    Last Name:  Member Services
    for these APHA addresses:

    Then click on SAVE.

  5. AOL provides some additional advice for making sure you get email from the people you expect to receive it from

Should you have a question about email, please contact us at


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•  Updated: August 2017

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