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APHA Expert Call-ins and Webinars

Master List of Completed Podcasts and Videos

  • This list includes past calls and webinars.
  • Find links to podcasts, videos, follow-up links, resources and more information.
  • Choose by main topics, or do a search (search boxes at top and bottom of page.)
  • In most cases, calls are listed with the most recent at the top of each category.

Earn CEs (for BCPA) for some titles. Look for this notation: CE available
CEs offered through APHA are free to members only unless otherwise noted. Here is a master list of all the CEs offered by APHA.

Find upcoming calls and webinars, listed here.

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Call Ins - General Business & Business Best Practices

Link
New! Medicare Navigation July 29 Information Session
July 2025
New! Medicare Navigation Information Session
July 2025
New! How to Politely Decline
> Connect! with Anne Call
June 2025
New! What’s Happening in Medicare
May 2025
New! Keys to Successful Professional Development
> Connect! with Anne Call
May 2025
New! Capturing and Reporting Your Time
> Connect! with Anne Call
April 2025
New! From Guidance to Greatness: The Value of Mentoring in Advocacy Business Success
April 2025
New! Handling Client Complaints
> Connect! with Anne Call
March 2025
New! Getting Experience When You Have No Experience
> Connect! with Anne Call
February 2025
Evaluating Your Business
> Connect! with Anne Call
November 2024
How to Build Your Team with Subcontracting
October 2024
Documentation: Why Is It So Hard?
> Connect! with Anne Call
March 2024
TrueHLTH Partnership: Join us to support a new patient navigation platform
February 2024
Telling Your Story through the Media
January 2024
Managing Caseloads
> Connect! with Anne Call
December 2023
Why You Should Belong to YOUR Professional Organization
> Connect! with Anne Call
October 2023
The Art of Designing A Thriving Independent Patient Advocacy Practice
September 2023
It’s Conference Time
> Connect! with Anne Call
July 2023
Unblock Health with Grace Cordovano – What’s New in Regulatory that can Help You as a Professional Patient Advocate
July 2023
Surgeon Researcher
June 2023
Predictabill
June 2023
Making the Best of Your Patient Advocacy Practice
> Connect! with Anne Call
June 2023
APHA Consumer Website Tour
February 2023
Putting LinkedIn to Work for You and Your Practice
April 2022
Understanding Prior Authorization
> Connect! with Anne Call
April 2021
Conquering Medical Records
November 2020
CE available When You Just Can’t Pull the Trigger: Strategies for Overcoming the Paralysis of Analysis
January 2020
Selling Your Advocacy Practice: Considerations and Planning
September 2019
Patient Advocate Certification: Ask the PACB
June 2019
> Connect! with Anne Call
May 2019
Growing Your Practice: Scaling with Intent
May 2019
Making Referrals: When and How to Refer Your Client Elsewhere
> Connect! with Anne Call
April 2019
Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019
PracticeUP! Introducing Online Courses for Advocates and Care Managers
February 2019
Overcoming Objections
> Connect! with Anne Call
January 2019
Expanding Your Practice and Services with Video Delivery (Webinar)
January 2019
Ask APHA! Client Acquisition
March 2018
Phone Calls with Potential Clients: Screening for Success
February 2018
Dealing with Problem Clients
March 2017
Using Tools and Technology to Improve Your Advocacy Practice
September 2015
Getting to Yes! 3 Steps to Managing Potential Client Phone Conversations So They’ll Sign a Contract with You
August 2014
Ask APHA – 2013!
November 2013
Getting Started with Your Advocacy Practice
March 2013
Working with Geriatric Care Managers
January 2012
Working with Subcontractors
May 2011
Town Hall with Deb and Dena
May 2023

Call Ins - Education & Certification

Link

CE availableMedicaid Policy Updates – and How Changes Might Impact Your Clients
August 2025

CE availableThe Evolution of Patient Advocacy
June 2025

Advanced Care Planning: What Advocates Need to Know
November 2024

Advancing Patient and Health Care Advocacy: Insights from the Latest Job Task Analysis and Framework Enhancements
August 2024

TrueHLTH Partnership: Join us to support a new patient navigation platform
February 2024

BMI-based Healthcare Denial – Ragen Chastain
December 2023

Certification Renewal Time: Are You Ready?
> Connect! with Anne Call
November 2023

Driving Health Equity with Dr. Kameron Matthews
October 2023

Using Social Media to Promote Yourself
> Connect! with Anne Call
July 2023

Surgeon Researcher
June 2023

Ask the PACBoard
June 2023

When you Question the Diagnosis and the Plan of Care
> Connect! with Anne Call
May 2023

Putting Together the Key Pieces of the Puzzle: Bench to Beltway to Bedside
February 2023

Jessica Halem / EIDOS LGBTQ+ Health Initiative at University of Pennsylvania
December 2022

Sneak Peek into Pediatric Patient Advocacy: Experiences when Advocating with Pediatric Patients & Families
September 2022

Ask the PACB: Preparing for Recertification and Other News
June 2022

Catching Up with the Patient Advocate Certification Board
June 2021

CSA as a Resource – Helping Your Aging Clients
May 2021

Call the Mediator! Finding Help to Resolve Client-Family and Provider Conflicts
March 2021

CE availableGuerrilla Marketing Tactics Advocates and Care Managers Will Love
September 2020

Adding Guardianship as a Service to Your Advocacy Practice
February 2020

CE availableWhen You Just Can’t Pull the Trigger: Strategies for Overcoming the Paralysis of Analysis
January 2020

Patient Advocate Certification: Ask the PACB
June 2019

Patient Advocate Certification: Ask the PACB
February 2019

PracticeUP! Introducing Online Courses for Advocates and Care Managers
February 2019

“Pallia-what?” What Every Patient Advocate Needs to Know About Palliative Care
September 2018

Ask the PACB: Prep for the First Exam
January 2018

An Update on Patient Advocate Certification
September 2017

Ask the Patient Advocate Certification Board
March 2016

CSA® – The Certified Senior Advisor Credential – How It Can Boost Your Advocacy Practice – Revisited
June 2013

CSA® – The Certified Senior Advisor Credential – How It Can Boost Your Advocacy Practice
March 2012

Call Ins - Marketing & Promotion

Link

New! Getting Experience When You Have No Experience
> Connect! with Anne Call
February 2025

New! Making Cold Calls
> Connect! with Anne Call
January 2025

Demonstrating YOUR Value
> Connect! with Anne Call
October 2024

Using Social Media to Promote Yourself
> Connect! with Anne Call
July 2023

Putting LinkedIn to Work for You and Your Practice
April 2022

CE availableGuerrilla Marketing Revisited: More Non-Traditional Tactics
September 2021

CE availableUsing Narrative or Story-Telling to Expand Your Reach
January 2021

CE availableGuerrilla Marketing Tactics Advocates and Care Managers Will Love
September 2020

Grow your List of Prospective Clients Through Public Speaking
July 2020

Overcoming Objections
> Connect! with Anne Call
January 2019

Improving Your AdvoConnection Directory Listing (Webinar)
November 2018

GNA – and You! How “GNA” – Greater National Advocates Will Grow Our Profession
October 2018

Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs
July 2018

Amen! How Religion and Spirituality Can Support Your Advocacy Practice
July 2017

DO Talk to Strangers! How to Overcome Your Fear of Networking to Build Strong Relationships for Business Success
April 2017

Marketing to Seniors and Their Family Caregivers
October 2016

Meet Peggy Klaus, Author of Brag! The Art of Tooting Your Own Horn Without Blowing It
November 2015

Advocates and the Web – What You Need to Know for 2015 and Beyond
June 2015

Marketing to Employers, Helping Their Employees
October 2014

Making LinkedIn Work for You
September 2014

Establishing Your Reputation as an Expert, Promoting Your Services to a Broader Online Audience
July 2014

Creating an Email Newsletter to Market Your Practice
May 2013

How to Develop a Practice Niche
December 2012

More on Public Speaking: Topic – Staying Safe in the Hospital
Jun 2012

Doing Your Podium Thing (Public Speaking for Advocates)
May 2012

Marketing to Unions and their Members
March 2012

Blogging 101
February 2012

Employers as a Target Audience
December 2011

Social Media – Worth Your Time or Waste of Time?
October 2011

Social Media – Tips and Tricks
June 2010

Social Media – Getting Started
May 2010

Maximize Your Directory Listing: Up Your Game, Attract More Clients
December 2016

Advocacy Marketing, Ethics, and the Law
December 2016

Call Ins - Miscellaneous Topics

Link
What’s Happening in Medicare
May 2025

Patient Perspectives: Ehlers Danlos Syndrome with Emily Rubenstein
February 2024

End-of-the-Year Update / Town Hall with Deb and Dena
Dec 2023

Making the Best of Your Patient Advocacy Practice (Connect! with Anne)
Jun 2023

When you Question the Diagnosis and the Plan of Care (Connect! with Anne)
May 2023

Putting Together the Key Pieces of the Puzzle: Bench to Beltway to Bedside
Feb 2023

APHA Consumer Website Tour
Feb 2023

Sneak Peek into Pediatric Patient Advocacy: Experiences when Advocating with Pediatric Patients & Families
Sep 2022

Putting Linked In to Work for You and Your Practice
Apr 2022

Prepare to Help COVID “Long-Haul” Patients
Mar 2022

Your Clients and Grief: Providing the Support They Need
Apr 2021

CE available Call the Mediator! Finding Help to Resolve Client-Family and Provider Conflicts
Mar 2021

CE available Using Narrative or Story Telling to Expand Your Reach
Jan 2021

Conquering Medical Records
Nov 2020

Your Clients and Long Term Care or Rehabilitation – Tapping Into an LTC Ombudsman
Oct 2020

Combating Burnout (Connect! With Anne)
Sep 2020

The State of APHA (2020)
Jun 2020

Helping Your Clients Pay for Your Services (or Anything Else) in an Unexpected Way
Jun 2020

Your Clients and Medical Cannabis – Assessing Interest and Providing Resources
Apr 2020

Adding Guardianship as a Service to Your Advocacy Practice
Feb 2020

CE available When You Just Can’t Pull the Trigger: Strategies for Overcoming the Paralysis of Analysis
Jan 2020

Selling Your Advocacy Practice: Considerations and Planning
Sep 2019

When Family Members Won’t Listen (Connect! with Anne)
Sep 2019

When Your Client Needs to Be Somewhere Else
Sep 2019

Helping Your Clients Become Rx Savvy
Apr 2019

Making Referrals: When and How to Refer Your Client Elsewhere (Connect! with Anne)
Apr 2019

Open Mic! (answering member’s misc questions) (Connect! with Anne)
Mar 2019

PracticeUP! Introducing Online Courses for Advocates and Care Managers
Feb 2019

Expanding Your Practice and Services with Video Delivery (Webinar)
Jan 2019

Improving Your AdvoConnection Directory Listing (Webinar)
Nov 2018

Building Effective Relationships with the Healthcare Team (Connect! with Anne)
Sep 2018

“Pallia-what?” What Every Patient Advocate Needs to Know About Palliative Care
Sep 2018

Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs
Jul 2018

Emergency! Dealing With Calls from the ER
Jul 2018

Ask APHA! Client Acquisition
Mar 2018

Phone Calls with Potential Clients: Screening for Success
Feb 2018

An Update on Patient Advocate Certification
Sep 2017

Amen! How Religion and Spirituality Can Support Your Advocacy Practice
Jul 2017

Managing Client Expectations (Connect! with Anne)
Jul 2017

Dealing with Problem Clients (Connect! with Anne)
Mar 2017

Using Tools and Technology to Improve Your Advocacy Practice
Sep 2015

Medical Tourism Basics – A New Option for Your Clients
Jan 2013

Patient Safety Concerns
Mar 2011

Serving seniors? Get the Latest on Cognitive Health with Neurotrack Founder and CEO, Elli Kaplan
Feb 2023

Rachel Westlake, Coalition of Health Care Advocacy Organizations (CHCAO)
Jan 2023

Dr. Meena Seshamani, Centers for Medicare and Medicaid Services Deputy Administrator and Director of Center for Medicare
Oct 2022

Keeping Family and Friends Informed During Your Client’s Journey
Dec 2020

Reviewing the “Right to Die” – Issues, Legislation, and Client Conversations
Oct 2019

Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money
Jul 2019

The Beryl Institute, Patient Advocacy and the Hospital Patient Experience
Sep 2016

Burn Out and Blocking: Setting YourSelf Free to Find Passion, Success and Joy in Your Work!
Apr 2016

Medical Tourism: New opportunities, New Options, How and Why to Add Medical Tourism to your Services
Feb 2016

A Gumshoe Takes on Patient Advocacy (and How You Can, Too)
May 2015

Call Ins - Client Services - Care

Link

New! Learn More About Hallmark Homecare
June 2025

New! The Doctors Are In
May 2025

New! Elastic Bodies, Rigid Systems: How to Recognize Hypermobility and Ehlers-Danlos Syndrome
May 2025

Demonstrating YOUR Value
> Connect! with Anne Call
October 2024

Patient Perspectives: Ehlers Danlos Syndrome with Emily Rubenstein
February 2024

BMI-Based Healthcare Denial – Ragen Chastain
December 2023

Unblock Health with Grace Cordovano – What’s New in Regulatory that can Help You as a Professional Patient Advocate
July 2023

Setting Limits with Patients/Families
> Connect! with Anne Call
December 2022

New! Building Relationships with Members of the Healthcare Team
November 2022

New! Helping the Patient and Family Learn to Self-Advocate
> Connect! with Anne Call
October 2022

Finding Resources to Meet the Patients’ Needs when Everyone Says NO!
September 2022

Prepare to Help COVID “Long-Haul” Patients
March 2022

Working with Clients with Mental Health Support Needs
> Connect! with Anne Call
July 2021

When Your Client Needs a Second Opinion
> Connect! with Anne Call
February 2021

Keeping Family and Friends Informed During Your Client’s Journey
December 2020

Conquering Medical Records
November 2020

Your Clients and Long Term Care or Rehabilitation – Tapping Into an LTC Ombudsman
October 2020

Improving Competencies in End of Life Discussions
> Connect! with Anne Call
July 2020

Making Wellness Services Part of Your Advocacy Offerings
> Connect! with Anne Call
May 2020

Your Clients and Medical Cannabis – Assessing Interest and Providing Resources
April 2020

Adding Guardianship as a Service to Your Advocacy Practice
February 2020

When Family Members Won’t Listen
> Connect! with Anne Call
September 2019

When Your Client Needs to Be Somewhere Else
September 2019

Helping Your Clients Become Rx Savvy
April 2019

Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019

Advance Directives Aren’t Enough: Helping Your Clients Die in Peace
March 2019

Working with Dysfunctional Families
> Connect! with Anne Call
November 2018

Building Effective Relationships with the Healthcare Team
> Connect! with Anne Call
September 2018

“Pallia-what?” What Every Patient Advocate Needs to Know About Palliative Care
September 2018

Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs
July 2018

Emergency! Dealing With Calls from the ER
> Connect! with Anne Call
July 2018

Advocate as Referee: When Your Client Agrees to Treatment but Refuses to Follow Through
> Connect! with Anne Call
June 2018

Dealing with Unusual Client Requests
> Connect! with Anne Call
May 2018

Keeping Your Clients Safe and Sound in the Hospital
May 2018

Helping Clients Choose the Right Treatment For Them (Shared Decision Making)
> Connect! with Anne Call
April 2018

Balancing Long Distance Advocacy Relationships
> Connect! with Anne Call
March 2018

Not Magic or VooDoo – Cellular Therapies May Work for Your Clients
November 2017

Dealing with Problem Clients
March 2017

How to Deal with Resistant Providers
> Connect! with Anne Call
January 2017

How to Deal with a Client’s Difficult Family Members
> Connect! with Anne Call
October 2016

How to Introduce Yourself to a Client’s Provider
> Connect! with Anne Call
September 2016

Keeping Up – Dealing with Changes in Laws and Policies to Help Your Clients
February 2015

Advance Directives as an Advocacy Service
January 2015

Mediation as a Health Advocacy Service
October 2014

3 Steps to Managing Potential Client Phone Conversations So They’ll Sign a Contract with You
August 2014

Incorporating Social Security Disability (SSD) Clients into your advocacy practice
June 2014

How Choosing Wisely Can Benefit Your Clients and Your Practice
May 2014

Advocate-Provider Communication – Making Them Want Us In the Room
January 2014

Smith Center: A Unique and Integrative Approach to Cancer Care
July 2013

How Shared Decision Making Can Boost Your Advocacy Practice
Part I and Part II
February 2013 and September 2012

Medical Tourism Basics – A New Option for Your Clients
January 2013

The Concept of Functional Medicine and How It Can Improve Your Practice
July 2012

New! Dr. Meena Seshamani, Centers for Medicare and Medicaid Services Deputy Administrator and Director of Center for Medicare
October 2022

Care Coordination – the Description, the Noun, and the Verb
> Connect! with Anne Call
October 2021

Reviewing the “Right to Die” – Issues, Legislation, and Client Conversations
October 2019

Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money
July 2019

Chronic Pain, Opioids, and Your Clients
April 2018

Diagnosis, Misdiagnosis, Lack of Diagnosis – The Quality of Your Clients’ Care and Life Depends on Getting it Right
June 2017

Clients’ Needs Assessments: Approach, Pricing, and Managing Expectations
February 2017

Medical Tourism: New opportunities, New Options, How and Why to Add Medical Tourism to your Services
February 2016

Interview with Elizabeth Bailey, Author of The Patient’s Checklist
July 2015

Call Ins - Client Services - Cost

Link

Capturing and Reporting Your Time
> Connect! with Anne Call
April 2025

Predictabill
June 2023

Prepare to Help COVID “Long-Haul” Patients
March 2022

Understanding Prior Authorization
> Connect! with Anne Call
April 2021

Tackling Your Clients’ Surprise or Balance Medical Bills
February 2021

Helping Your Clients Pay for Your Services (or Anything Else) in an Unexpected Way
June 2020

Helping Your Clients Become Rx Savvy
April 2019

Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs
July 2018

Second Out of Network Campfire (Dealing with Out of Network medical bills)
October 2017

Client Services – Financial
(Dealing with Out of Network medical bills)
Most of these calls take place through the Medical Billing and Claims Special Interest Group (SIG). All podcast links are housed on the SIG Resource page

Meet Marshall Allen, Author of Never Pay the First Bill
January 2022

Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money
July 2019

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