Web Page Viewing Problems and Solutions
Are you getting the pouty girl webpage when you think you should not?
Are you getting some sort of page error, and you know that’s not correct?
The problem is probably related to your browser’s “cache.” Caching is a mechanism used by websites and online applications that saves some of the information about your access in an effort to make your experience faster.
But it may be saving an error page, or something you don’t want it to save, and that gets in the way of your access to what you are trying to find. It can be particularly frustrating when you are trying to log in, and often happens when you’ve made a mistake with the first attempt, and your computer or device then caches the wrong information, and won’t let you do so at all.
Unfortunately, your browser may not know that you don’t want fastest – you want most current! So you’ll have to tell it what the problem is, and correct it yourself.
On your computer:
Clear your browser cache. (Browsers = Chrome, Edge, Safari, Firefox, and others.) Browsers “save” old information so you can see a page much more quickly. But sometimes we prefer a more current version of the page, so we need to delete that saved information.
To clear your cache, hit the “reload” or “refresh” button on your browser.
You can also try closing the page, then closing your browser, then re-opening the browser, then linking again to the page. That can sometimes clear the cache.
You can also try rebooting your computer – turning it off, then turning it back on. That can sometimes clear the cache. Don’t forget to log in to myAPHA.org after that.
On a device (phone or tablet), try this first:
To clear your cache on an iPhone or iPad, read what Apple has to say.
To clear your cache on an Android device (phone or tablet), see what Google has to say.
For any device, you can try rebooting your device – turning it off, then turning it back on. That can sometimes clear the cache.
Don’t forget to log in to myAPHA.org.
If clearing the cache does not work for you:
Then try using a different browser. (Example: if you are using Edge, try Chrome or Firefox) Unfortunately, that may mean you have to log in again, but it will probably be worth the effort since it should allow you to see the page you want with the most current information.
If a different browser will not work, then try with a different device. (Example: if you are using your phone, try it with your computer.)
If you have tried everything above and still cannot get it to work:
…then please contact us. On rare occasions a setting goes wonky, or something breaks. We’ll look into it to see if we need to make an adjustment on this end.
If you contact us, please tell us: what page you are trying to access, why it seems wrong to you, and what steps you have already taken to clear the cache. Otherwise, all we’ll do is give you a link to this page. We can’t help at all unless you have taken all these cache-clearing steps first.