Upcoming APHA Expert Calls and Webinars
Events with Guest Experts or Special Interest Groups on Topics of Interest to Patient Advocates and Care Professionals
Looking for call in / dial in / login details and numbers? They will be emailed to registered participants, usually twice; once the day prior, and again a few hours prior to the event. We do not post them here, because the details may be changed.
If you believe you should have received the event reminder, please check your spam folder first before contacting us.
Have a great idea for a topic or expert? Make a request or share your information.
Connect with Anne: Documentation: Why is it so hard?
One of the key duties of an advocate is to document their activities so they can bill correctly, but more importantly, have a record of their work to show the value they bring to the patient/client, the healthcare team, and others who may need their services. Good documentation can provide data that you can use in your marketing materials and to support the value you bring to your patients/clients.
It can also be your best defense if you are called into a court of law, your professional board or the certification board on a complaint.
Connect with Anne to learn tips and share tools that you have gained from your experience.
Wednesday, March 6th at 9am PT / 10am MT / 11am CT / 12pm ET
Upcoming LIVE Events:
CE Webinar: Unlocking Canadian Healthcare
Tuesday October 21, 2025
10:00am PT / 11:00am MT / 12:00pm CT / 1:00pm ET
Register Here
Join veteran nurse advocate Paige Lennox for an insightful session on navigating the Canadian healthcare system. You’ll gain a high-level understanding of how the system works, explore key programs and resources, and learn strategies to support diverse populations—including newcomers, seniors, Indigenous communities, LGBTQ+ individuals, and rural patients. Paige will also provide an overview of drug coverage, benefits, and long-term care in Canada. Perfect for advocates working with Canadian clients or anyone curious about how healthcare north of the border operates. This course has been approved for 1 General CE by the Patient Advocate Certification Board, FREE for APHA members.
CE Webinar: Navigating Healthcare Customer Service
Friday, November 21, 2024
11:00am PT / 12:00pm MT / 1:00pm CT / 2:00pm ET
Register here.
Navigating health plan customer service can be one of the biggest hurdles for patients and advocates alike. In this interactive session, APHA Member Adam Gross – an independent patient advocate with deep experience in healthcare technology and customer service operations – will pull back the curtain on how health plan call centers work. We’ll explore the CSR role, the technology they use, how performance is measured, frequent inquiries, and the latest trends in customer service. Gain not only practical tools but also a sharper ability to see the experience through the eyes of a customer service rep – an insight that can make you a more effective advocate. This course has been approved for 1 General CE by the Patient Advocate Certification Board, FREE for APHA members.
APHA AdvocateHour Sessions: Join us for an hour of open dialogue to network, share tips and tricks, or ask for advice. Come get to know APHA leaders and each other. Let’s make the most of this thriving, insightful, generous community!
Tuesday, November 18, 2025
11:00am PT / 12:00pm MT / 1:00pm CT / 2:00pm ET – Register here
Tuesday, December 16, 2025
11:00am PT / 12:00pm MT / 1:00pm CT / 2:00pm ET – Register here
Tuesday January 20, 2025
11:00am PT / 12:00pm MT / 1:00pm CT / 2:00pm ET – Register here
Connect! with Anne Sessions: Join us for this monthly interactive dialogue with veteran advocate, Anne Llewellyn. We focus on a different topic each session.
Connect! with Anne: Questioning Bills – Guidance for Non-Billing Advocates
Thursday, November 13, 2025
9:00am PT / 10:00am MT / 11:00am CT / 12:00pm ET – Register here
Not every advocate specializes in billing – but that doesn’t mean clients won’t come to you with questions about confusing or unexpected medical bills. In this Connect! with Anne session, we’ll discuss how non-billing advocates can support their clients, offer guidance, and know when to refer – while confidently staying within their scope of practice.
Connect! with Anne: Exploring Roles for Independent Patient Advocates
Thursday, December 11, 2025
9:00am PT / 10:00am MT / 11:00am CT / 12:00pm ET – Register here
Independent Patient Advocates wear many hats – and those roles often evolve over time. In this Connect! with Anne session, we’ll explore the diverse ways advocates can serve clients and discuss how you can expand or shift your role as your skills and career grow.
Connect! with Anne: Showing Your Value
Thursday, January 11, 2025
9:00am PT / 10:00am MT / 11:00am CT / 12:00pm ET – Register here
Clients want to feel confident they’ve made a smart investment – but how do you demonstrate the true value of your services? In this Connect! with Anne session, we’ll explore practical ways to measure and communicate the impact of your work, helping clients see the difference you make.