Master List of Completed Podcasts and Videos

APHA Expert Call-ins and Webinars

This list includes past calls and webinars.
Find links to podcasts, videos, follow-up links, resources and more information.
Choose by main topics, or do a search (search boxes at top and bottom of page.)
In most cases, calls are listed with the most recent at the top of each category.

Earn CEs (for BCPA) for some titles. Look for this notation:
CEs offered through APHA are free to members only unless otherwise noted. Here is a master list of all the CEs offered by APHA.

Find upcoming calls and webinars, listed here.

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General Business & Business Best Practices
Education & Certification
Insurance: for Your Practice
Legal Matters & Concepts
Marketing & Promotion
Member Book Talk
Money & Pricing
Networking & Communications
Miscellaneous Topics

Client Services – Care – (Medical System Navigation)
Client Services – Cost – Financial (Insurance, Billing, Claims)
Find Connect! with Anne calls included in their respective category areas

General Business & Business Best Practices

New! Capturing and Reporting Your Time
> Connect! with Anne Call
April 2025

New! From Guidance to Greatness: The Value of Mentoring in Advocacy Business Success
April 2025

New! Handling Client Complaints
> Connect! with Anne Call
March 2025

New! Getting Experience When You Have No Experience
> Connect! with Anne Call
February 2025

New! Evaluating Your Business
> Connect! with Anne Call
November 2024

New! How to Build Your Team with Subcontracting
October 2024

Documentation: Why Is It So Hard?
> Connect! with Anne Call
March 2024

TrueHLTH Partnership: Join us to support a new patient navigation platform
February 2024

Telling Your Story through the Media
January 2024

Managing Caseloads
> Connect! with Anne Call
December 2023

Why You Should Belong to YOUR Professional Organization
> Connect! with Anne Call
October 2023

The Art of Designing A Thriving Independent Patient Advocacy Practice
September 2023

It’s Conference Time
> Connect! with Anne Call
July 2023

Unblock Health with Grace Cordovano – What’s New in Regulatory that can Help You as a Professional Patient Advocate
July 2023

Surgeon Researcher
June 2023

Predictabill
June 2023

Making the Best of Your Patient Advocacy Practice
> Connect! with Anne Call
June 2023

Town Hall with Deb and Dena
May 2023

APHA Consumer Website Tour
February 2023

Putting LinkedIn to Work for You and Your Practice
April 2022

Understanding Prior Authorization
> Connect! with Anne Call
April 2021

Conquering Medical Records
November 2020

When You Just Can’t Pull the Trigger: Strategies for Overcoming the Paralysis of Analysis
January 2020

Selling Your Advocacy Practice: Considerations and Planning
September 2019

Patient Advocate Certification: Ask the PACB
June 2019

How Can I Be a Nurse and a Non-Medical Advocate, Too?
> Connect! with Anne Call
May 2019

Growing Your Practice: Scaling with Intent
May 2019

Making Referrals: When and How to Refer Your Client Elsewhere
> Connect! with Anne Call
April 2019

Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019

PracticeUP! Introducing Online Courses for Advocates and Care Managers
February 2019

Overcoming Objections
> Connect! with Anne Call
January 2019

Expanding Your Practice and Services with Video Delivery (Webinar)
January 2019

Ask APHA! Client Acquisition
March 2018

Phone Calls with Potential Clients: Screening for Success
February 2018

Dealing with Problem Clients
March 2017

Using Tools and Technology to Improve Your Advocacy Practice
September 2015

Getting to Yes! 3 Steps to Managing Potential Client Phone Conversations So They’ll Sign a Contract with You
August 2014

Ask APHA – 2013!
November 2013

Getting Started with Your Advocacy Practice
March 2013

Working with Geriatric Care Managers
January 2012

Working with Subcontractors
May 2011

Client Services - Care

(Medical Navigation)

New! Demonstrating YOUR Value
> Connect! with Anne Call
October 2024

New! Patient Perspectives: Ehlers Danlos Syndrome with Emily Rubenstein
February 2024

BMI-Based Healthcare Denial – Ragen Chastain
December 2023

Unblock Health with Grace Cordovano – What’s New in Regulatory that can Help You as a Professional Patient Advocate
July 2023

Setting Limits with Patients/Families
> Connect! with Anne Call
December 2022

New! Building Relationships with Members of the Healthcare Team
November 2022

New! Helping the Patient and Family Learn to Self-Advocate
> Connect! with Anne Call
October 2022

New! Dr. Meena Seshamani, Centers for Medicare and Medicaid Services Deputy Administrator and Director of Center for Medicare
October 2022

Finding Resources to Meet the Patients’ Needs when Everyone Says NO!
September 2022

Prepare to Help COVID “Long-Haul” Patients
March 2022

Care Coordination – the Description, the Noun, and the Verb
> Connect! with Anne Call
October 2021

Working with Clients with Mental Health Support Needs
> Connect! with Anne Call
July 2021

When Your Client Needs a Second Opinion
> Connect! with Anne Call
February 2021

Keeping Family and Friends Informed During Your Client’s Journey
December 2020

Conquering Medical Records
November 2020

Your Clients and Long Term Care or Rehabilitation – Tapping Into an LTC Ombudsman
October 2020

Improving Competencies in End of Life Discussions
> Connect! with Anne Call
July 2020

Making Wellness Services Part of Your Advocacy Offerings
> Connect! with Anne Call
May 2020

Your Clients and Medical Cannabis – Assessing Interest and Providing Resources
April 2020

Adding Guardianship as a Service to Your Advocacy Practice
February 2020

Reviewing the “Right to Die” – Issues, Legislation, and Client Conversations
October 2019

When Family Members Won’t Listen
> Connect! with Anne Call
September 2019

When Your Client Needs to Be Somewhere Else
September 2019

Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money
July 2019

Helping Your Clients Become Rx Savvy
April 2019

Open Mic! (answering member’s misc questions)
> Connect! with Anne Call
March 2019

Advance Directives Aren’t Enough: Helping Your Clients Die in Peace
March 2019

Working with Dysfunctional Families
> Connect! with Anne Call
November 2018

Building Effective Relationships with the Healthcare Team
> Connect! with Anne Call
September 2018

“Pallia-what?” What Every Patient Advocate Needs to Know About Palliative Care
September 2018

Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs
July 2018

Emergency! Dealing With Calls from the ER
> Connect! with Anne Call
July 2018

Advocate as Referee: When Your Client Agrees to Treatment but Refuses to Follow Through
> Connect! with Anne Call
June 2018

Dealing with Unusual Client Requests
> Connect! with Anne Call
May 2018

Keeping Your Clients Safe and Sound in the Hospital
May 2018

Chronic Pain, Opioids, and Your Clients
April 2018

Helping Clients Choose the Right Treatment For Them (Shared Decision Making)
> Connect! with Anne Call
April 2018

Balancing Long Distance Advocacy Relationships
> Connect! with Anne Call
March 2018

Not Magic or VooDoo – Cellular Therapies May Work for Your Clients
November 2017

Diagnosis, Misdiagnosis, Lack of Diagnosis – The Quality of Your Clients’ Care and Life Depends on Getting it Right
June 2017

Dealing with Problem Clients
March 2017

Clients’ Needs Assessments: Approach, Pricing, and Managing Expectations
February 2017

How to Deal with Resistant Providers
> Connect! with Anne Call
January 2017

How to Deal with a Client’s Difficult Family Members
> Connect! with Anne Call
October 2016

How to Introduce Yourself to a Client’s Provider
> Connect! with Anne Call
September 2016

Medical Tourism: New opportunities, New Options, How and Why to Add Medical Tourism to your Services
February 2016

Interview with Elizabeth Bailey, Author of The Patient’s Checklist
July 2015

Keeping Up – Dealing with Changes in Laws and Policies to Help Your Clients
February 2015

Advance Directives as an Advocacy Service
January 2015

Mediation as a Health Advocacy Service
October 2014

3 Steps to Managing Potential Client Phone Conversations So They’ll Sign a Contract with You
August 2014

Incorporating Social Security Disability (SSD) Clients into your advocacy practice
June 2014

How Choosing Wisely Can Benefit Your Clients and Your Practice
May 2014

Advocate-Provider Communication – Making Them Want Us In the Room
January 2014

Smith Center: A Unique and Integrative Approach to Cancer Care
July 2013

How Shared Decision Making Can Boost Your Advocacy Practice
Part I and Part II
February 2013 and September 2012

Medical Tourism Basics – A New Option for Your Clients
January 2013

The Concept of Functional Medicine and How It Can Improve Your Practice
July 2012

Client Services - Cost

(Financial – Insurance, Billing, Claims)

Capturing and Reporting Your Time
> Connect! with Anne Call
April 2025

Predictabill
June 2023

Prepare to Help COVID “Long-Haul” Patients
March 2022

Meet Marshall Allen, Author of Never Pay the First Bill
January 2022

Understanding Prior Authorization
> Connect! with Anne Call
April 2021

Tackling Your Clients’ Surprise or Balance Medical Bills
February 2021

Helping Your Clients Pay for Your Services (or Anything Else) in an Unexpected Way
June 2020

Purchasing Prescription Drugs Online: Safety, Legality, and Saving Money
July 2019

Helping Your Clients Become Rx Savvy
April 2019

Solo Seniors (AKA Elder Orphans) – Building Your Practice to Support Their Needs
July 2018

Second Out of Network Campfire (Dealing with Out of Network medical bills)
October 2017

Client Services – Financial
(Dealing with Out of Network medical bills)
Most of these calls take place through the Medical Billing and Claims Special Interest Group (SIG). All podcast links are housed on the SIG Resource page